To sign up with MyHealthPEI, you need your MyPEI account credentials. If you don't already have a MyPEI account, please register for an account before signing up.

To regain access to your MyHealthPEI account if you forgot your password, you will need to reset your MyPEI password. Select the "Forgot password?" link on MyPEI and follow the instructions to reset your password.

In order to keep your health information secure, a passcode on your device is required to use MyHealthPEI. You can use the web browser on a computer if you are unable to add one.

When you first sign up for MyHealthPEI, you are creating an account owner for the app. Each clinic you subsequently add to your account will then have its own profile section that is stored in your clinic records.

You can update your phone number from within your clinic profile. However, you cannot currently change your email address directly in the MyHealthPEI app. Please contact your clinic for further assistance.

To delete your MyHealthPEI account, navigate to the settings of the app. Select Delete and follow the on screen prompts to delete your account.

To view all your upcoming appointments, select the Appointments button in the main menu. Only three items are shown per category on the Homepage.

When your appointment has the status "Action Required", you have some questionnaires to complete prior to your appointment.

To view all your messages, select the Messages button in the main menu. Only three items are shown per category on the Homepage.

To archive a message, navigate to your inbox and open the message you want to archive. Select the Archive button at the top of the message.

To download an attachment, open the file from within the message, then select the Download button. Depending on the type of attachment, the file will be downloaded to your device to either your Images folder, or your Files (iOS) or Downloads (Android) folder.

Two-factor authentication (2FA) is an extra layer of security to protect your data. When enabled, you will be sent a code to verify your identity when logging in to the app. This ensures your account remains secured.

If you wish to enable two-factor authentication, you can do so in your account settings by doing the following:

1. Select the Edit button under the Two-factor authentication heading
2. Select your region and provide the phone number where you wish to receive the code
3. Click Send code
4. Wait to receive the code sent to your chosen phone number and enter it in the text field provided

If you wish to turn off two-factor authentication, you can do so in your account settings. Select the Edit button under the Two-factor authentication heading, and click the toggle to disable authentication.

Your clinic may send out mass communications to all their patients from time to time. These may include changes to operating hours, vaccination campaigns, and any other important information you should be aware of.

A push notification is an alert generated within the app. When the app is not open, it will be displayed on your device to notify you of important information needing your attention in the app.

If you wish to stop receiving broadcasts from your clinic, navigate to your app Settings within the user menu, locate the Commercial/marketing consent option and select Edit. A toggle button will appear, allowing you to disable or enable your consent to receive clinic broadcasts.