Frequently Asked Questions

To sign up with MyHealthPEI, you need your MyPEI account credentials. If you don't already have a MyPEI account, please register for an account before signing up.

To regain access to your MyHealthPEI account if you forgot your password, you will need to reset your MyPEI password. Select the "Forgot password?" link on MyPEI and follow the instructions to reset your password.

For your security, you need to have access to your email in order to reset your password at this time.

In order to keep your health information secure, a passcode on your device is required to use MyHealthPEI. You can use the web browser on a computer if you are unable to add one.

In order to keep your health information secure, a passcode on your device is required to use MyHealthPEI. You can use the web browser on a computer if you are unable to add one.

When you first sign up for MyHealthPEI, you are creating an account owner for the app. Each clinic you subsequently add to your account will then have its own profile section that is stored in your clinic records.

You may have signed up to MyHealthPEI with a different email address than the one your clinic has in your patient file on record. If you wish to change the email address your clinic uses to communicate with you, please contact the clinic directly to let them know of this change.

You can update your phone number from within your clinic profile. However, you cannot currently change your email address directly in the MyHealthPEI app. Please contact your clinic for further assistance.

If you wish to modify the email address your clinic uses to contact you, please call your clinic.

To delete your MyHealthPEI account, navigate to the settings of the app. Select Delete and follow the on screen prompts to delete your account.

To ensure your data is secured, you will need to accept the Terms of Use.

To view all your upcoming appointments, select the Appointments button in the main menu. Only three items are shown per category on the Homepage.

When your appointment has the status "Action Required", you have some questionnaires to complete prior to your appointment.

When your appointment has the status "Confirmation Required", you need to confirm the appointment.

Your doctor may currently not have any appointments available online. Please contact the clinic for further assistance.

To add an upcoming appointment to your Apple or Google calendar, select the Appointments button in the main menu. Find the appointment you want to add to your calendar and select it. In the detailed view of your appointment, select the Add to calendar button and choose either Apple or Google from the listed options. You can also add an appointment to your calendar on the appointment confirmation page at the end of booking.

When beginning your online booking, you may be asked whether you want to book with a family doctor or a specialist. This will help redirect you to the appropriate booking services to best meet your needs. If you want more information regarding a clinic's booking flow, please call the clinic for further assistance.

To view all your messages, select the Messages button in the main menu. Only three items are shown per category on the Homepage.

If you can't reply or submit an attachment to a message, your clinic may not currently support this feature, please contact them directly.

If you can't send a message to your clinic, your clinic may not currently support this feature, please contact them directly.

If you can't send a message to your doctor, your clinic may not currently support this feature, please contact your clinic instead.

To archive a message, navigate to your inbox and open the message you want to archive. Select the Archive button at the top of the message.

To restore an archived message, navigate to the Archive tab in your inbox and open the message you want to restore. Select the Restore button at the top of the message.

To download an attachment, open the file from within the message, then select the Download button. Depending on the type of attachment, the file will be downloaded to your device to either your Images folder, or your Files (iOS) or Downloads (Android) folder.

To print an attachment, first download the file, then open it on your device and select the Print button.

Downloaded images are saved to your device's Images folder. If you are on iOS, downloaded files are saved to the MyHealthPEI folder in your phone's Files. For Android users, files will be saved to your phone's Downloads folder.

If you are not receiving push notifications for a specific clinic, your clinic may not currently support this feature.

A push notification is an alert generated within the app. When the app is not open, it will be displayed on your device to notify you of important information needing your attention in the app.

Two-factor authentication (2FA) is an extra layer of security to protect your data. When enabled, you will be sent a code to verify your identity when logging in to the app. This ensures your account remains secured.

If you wish to enable two-factor authentication, you can do so in your account settings by doing the following:

1. Select the Edit button under the Two-factor authentication heading
2. Select your region and provide the phone number where you wish to receive the code
3. Click Send code
4. Wait to receive the code sent to your chosen phone number and enter it in the text field provided

If you wish to turn off two-factor authentication, you can do so in your account settings. Select the Edit button under the Two-factor authentication heading, and click the toggle to disable authentication.

Your clinic may send out mass communications to all their patients from time to time. These may include changes to operating hours, vaccination campaigns, and any other important information you should be aware of.

To view all clinic-wide broadcasts that have been sent to you, select the Messages button in the main menu, then the Broadcasts tab. For previous broadcasts that are no longer active, you can view them in the Archives tab.

Clinic-wide broadcasts currently remain visible on your homescreen for the duration of their campaign set by the clinic.

From the app's homepage, you may occasionally receive mass communications with important information your clinic wants to share with their patients. If you do not consent, you will no longer receive these types of communications. This does not stop clinic operational messages, such as operation hours, holiday closures, etc.

If you wish to stop receiving broadcasts from your clinic, navigate to your app Settings within the user menu, locate the Commercial/marketing consent option and select Edit. A toggle button will appear, allowing you to disable or enable your consent to receive clinic broadcasts. This does not stop clinic operational messages, such as operation hours, holiday closures, etc.