MyPEI Account

Creating a MyPEI Account and Adding Health Card Information

Creating a MyPEI Account

Before Prince Edward Islanders can access MyHealthPEI they must first register for a MyPEI account.

Below are the instructions for creating an account:

1

Open a web browser

Go to: https://www.princeedwardisland.ca/en/MyPEI

2

Click Sign In or Create Account

Select the option to create a new account

3

Click Create Account

Begin the account creation process

4

Review Terms and Conditions

Review the Terms and Conditions, including the Privacy Policy. Check all boxes that state "I have had the opportunity to read..." Then click Continue.

5

Fill out required information

Fill out the required information in the following fields and click Continue:

  • First Name
  • Middle Name (optional)
  • Last Name
  • Email Address
  • Create Password
  • Confirm Password
6

Email Verification

A verification code will automatically be sent to the email address you provided. This validation step ensures that you own the mailbox. Enter the 6-digit verification code.

7

Set up Two-Factor Authentication (2FA)

The system will prompt you to set up Two-Factor Authentication (2FA) for additional protection and security. Select one of the available authentication methods:

  • Use an authenticator app (preferred method) - Users must log in to the authenticator app to retrieve the verification code. If selected, follow the instructions to download the app and sync it with your MyPEI account.
  • Use an email address - The verification code will be sent to your email address. If selected, you will see the Email Authentication page advising that a six-digit code will be sent to your email address. Click Continue.
8

Continue to Verify Identity

Click Continue to Verify Identity.

9

Online Verification

On the "Verify Your Identity Online or In-Person" page, review the key information and click Continue to Online Verification.

10

Start Device Verification

Click Start Now (if your device has a reliable internet or cellular data connection). If not, click Switch Devices and select another device.

11

Capture First ID

On the "Capture your first piece of ID" page, choose one acceptable document option: PEI Driver's License or PEI Voluntary ID. Click Continue.

When prompted, hold the front of your ID to the camera within the square box on the screen. Click Take Photo.

Review the image capture:

  • If the photo is clear and information is easily readable, click Use this Photo.
  • If the photo is unclear or blurry, click Retake Photo.
12

Capture Back of ID

Take a photo of the back of your ID by holding it to the camera within the square box. Click Take Photo.

Review the image capture:

  • If the photo is clear and information is easily readable, click Use this Photo.
  • If the photo is unclear or blurry, click Retake Photo.
13

Enter ID Details

On the "Enter Details From Your ID Card" page, enter the following information and click Continue:

  • Card Number
  • Expiry Date
  • Date of Birth
  • First Name
  • Last Name
  • Serial Number (on back of card)
14

Second Form of ID

Complete the same steps for the second form of ID.

15

Video Recording

Once complete, the "Before You Record Your Video" page will appear. Click Continue.

On the "Record Your Video" page, ensure your face is within the oval and click Start Recording.

When prompted, say your full name out loud and click Stop Recording.

16

Completion

The "Success, Your Verification Application is in Progress" page will appear. Click Go to MyPEI.

Processing Time: Your MyPEI submission will be reviewed and approved by the PEI government. This usually takes 2-5 business days to process, and you will receive an email once complete. On the MyPEI website, you will see a banner indicating the status.

Adding Health Card Information

Once the MyPEI Account is approved, the user can add their health card information, by performing these steps:

  1. On the MyPEI account page, click Manage PEI ID (located on the top left side).
  2. Scroll down to the Health Card Information field found in the Additional information section and click Add.
  3. In Verify your Health Card page, enter the Health Number and Expiry Date. Then click Submit.
  4. Click Finish.

The health card will automatically be updated as the system cross-reference the inputs against the already approved IDs.